Lion Electric
Beth worked with the Lion Electric team for several months to design a Customer Success approach, define specific tools and methodologies, demonstrate real value for customers, and transform culture to become more customer-centric.
Beth worked with the Lion Electric team for several months to design a Customer Success approach, define specific tools and methodologies, demonstrate real value for customers, and transform culture to become more customer-centric.
“Lion Electric collaborated with EGS Solutions, LLC., for over 9 months, to help build, grow, and improve the Customer Success Team at Lion. Beth leveraged a methodological approach to align the company’s vision and identify areas of improvement. Beth’s expertise managing expectations and navigating internal teams allowed us to create robust customer touchpoints that reflected Lion’s values and long-term goals in a timely manner. For the duration of her mandate, Beth wasn’t just a consultant, she was a part of the team!”
-Marie Bedard, Director Customer Success & Ecosystem